SALES ACCOUNT MANAGER 

 

Our mission at DRONAMICS is to democratize airfreight and lower the cost of shipping in emerging markets. To achieve this, we are developing a new type of cargo airplane, one that is small, unmanned and extremely fuel efficient. It can transport 350 KG over 2,500 KM for a cost that's at least 50% lower than other airplanes. It flies autonomously, can be monitored and managed remotely via satellite, and the whole system costs less than a sports car. This is the kind of technology that can transform whole economies.
 

At first, it didn't sound possible, but we keep proving it is, which is why we've called it “The Black Swan”. It can land on short and unpaved runways, enabling on-demand point-to-point flights and speedy same-day delivery even to the most remote locations that would otherwise take days to reach over ground or sea.
 

We are starting with domestic air networks in Europe, Australia and Canada with fleets of the Black Swan, taking advantage of the multitude of small airfields that are often unused, training local personnel as drone and logistics operators, and partnering with local industry to provide a valuable lifeline of getting goods in and out of small, remote, mountainous and/or island communities within hours at a cost that is often below even that of road transportation.
 

We believe that same-day shipping should be a human right, and our goal is to enable same-day deliveries for every single person on the planet at a cost that everyone everywhere can afford.
 

The Sales Account Manager operates as the point of contact for assigned customers, developing and maintaining long-term relationships with accounts. Making sure clients receive requested products and services in a timely fashion. Retaining top customers and nurturing those key relationships over time. Ideally, the Account Manager becomes a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit. In the upcoming 12-18 months this person will be responsible for arranging customer POC or visits during test flights/commercial operations. The Account Manager will be responsible for in-depth negotiations and agreeing the terms of the future service contracts with their customers.

 

KEY RESPONSIBILITIES

  • Generating long term customer loyalty or maximizing lifetime customer value

  • Acquiring a thorough understanding of key customer needs, requirements and the customer business intimately

  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

  • Ensuring the correct products and services are delivered to customers in a timely manner

  • Serving as the link of communication between key customers and internal teams

  • Resolving any issues and problems faced by customers and dealing with complaints to maintain trust

  • Playing an integral part in generating new sales that will turn into long-lasting relationships

  • Preparing regular reports on progress and forecasts to internal and external stakeholders using key account metrics

  • Negotiating contracts with the client and establishing a timeline of performance

 

REQUIREMENTS

  • At least 3 years of experience in sales and providing solutions based on customer needs

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

  • Solid experience with CRM software

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

  • Experience of working in international development

  • Excellent project management, forecasting, building business cases, strong commercial acumen and negotiation skills

  • Excellent verbal and written communication skills and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.

  • Strong attention to detail, and excellent time management skills

  • A commitment to team-work and working in a collegiate manner

  • Enthusiastic, diplomatic and calm under pressure

  • Management and leadership skills

  • Self-organized person with good time management skills

  • Positive attitude and attention to details

  • Fluency in English (another language will be a bonus)

 

WE OFFER

  • A competitive compensation package for a Series A company

  • Lots of opportunities for personal and professional growth on a global level

  • Tons of work, zero office politics - we are here to impact the lives of millions of people around the world

  • A once-in-a-lifetime opportunity to frame the future of how the world moves goods

  • This role will involve travelling for work events and meetings

 

If you’re interested, please apply by sending us your CV and Cover Letter. We are always looking for people who want to grow our business and nurture our culture and we’d love to hear more about you in your cover letter. Rather than ask you for the same old standard letter, we are very interested in the following things:
 

  • What excites you about our business opportunity?

  • Why are you our number one pick for this role?

  • What about you makes you ideally suited to a startup environment?

  • What is your understanding of an inclusive work culture?

 

We are looking forward to hearing from you and thanks in advance for considering a career at Dronamics. We’ll be in touch to arrange an interview if we think that there is a potential fit, but if you don’t hear from us, please contact us again if you see us post other opportunities that interest you in the future.